Hurricane Irma is already a storm of epic proportions in what is becoming an extreme hurricane season that requires us to remain vigilant when it comes to the safety of our guests and associates. Today, we are focused on our teams in the Caribbean as Irma continues through the region, while beginning evacuations as directed in southern Florida, and preparing across the Southeast as we monitor the storm’s projected paths.
At properties we directly manage, our teams are coordinating with local authorities, following evacuation and other emergency directives, and taking precautions to best prepare and respond to the storm. Our teams are also in communication with our many franchised and affiliated resort properties across the region.
Across our wide range of branded hotels, vacation ownership resorts, and vacation rentals, we are waiving cancellation fees in areas with expected impact and encourage all guests with expected travel in the region to call their resort or our customer care centers with any questions prior to traveling.